AI · 2025
Enterprise customer support AI agent
An always-on support agent that answers from private docs, qualifies intent, and escalates complex cases to the team.
Representative engagement types. Figures describe the shape of the outcome; named client stories are published with approval.
- Client
- SaaS company
- Category
- AI
- Year
- 2025
Challenge
Support volume grew faster than the team, with uneven answers across Arabic and English.
Solution
We deployed a RAG-powered agent with guarded prompts, escalation rules, and analytics on unresolved intents.
Results
- 65% of tickets deflected
- Faster first response
- Consistent multilingual answers